Privacy Policy

LTO CHI-TOWN SOLUTIONS LLC (the "Company," "we," "us") operates this website at townsolutio.shop from its office at 817 Park Ave SW, Apt 1A, Canton, Ohio 44706, United States. The website was designed and developed by TOWN SOLUT on the Company's behalf. This Privacy Policy explains what information the site collects, why we collect it, how long it is kept, and the choices you have. Because our work sits inside the legal-services field — where confidentiality is the profession's first rule — we treat information you send us with corresponding care, whether or not a formal engagement yet exists.

1. Scope of This Policy

This policy covers the public website at townsolutio.shop — its pages, the matter-filing form and correspondence channels. Information handled under an executed engagement (matter files, service returns, title work product, privileged communications) is additionally governed by that engagement's confidentiality terms and by any applicable professional rules, which are stricter than this policy.

This policy does not cover third-party sites we may link to, court and recorder systems, or systems of opposing parties and their counsel.

2. Information We Collect

2.1 Information you give us directly

• Matter-filing form: name, email, organization, chosen docket, court or county, stated deadlines, and the free-text statement of the matter you write.
• Email and telephone correspondence: message content, attachments, and our replies.
• Matter materials: where work proceeds, pleadings and filings, instruments, title documents, service details and records necessary to perform the work.

2.2 Information collected automatically

• Server logs: IP address, browser type, pages requested, timestamps — standard hosting telemetry retained by our web host.
• Cookie data: this site uses no advertising trackers. Any cookies present are strictly functional (see Section 8).

2.3 What we ask you not to send

Do not submit privileged communications, sealed-court documents, Social Security numbers or third parties' sensitive data through the website form. Those items are exchanged only through the channels established after engagement — and only where the engagement requires them.

3. How We Use Information

• To respond to matter filings and assign a docket and call number.
• To check conflicts before accepting a matter.
• To prepare engagement terms, fee estimates and calendars of filing, service and closing deadlines.
• To perform the work engaged — practice matters, title and settlement work, litigation support.
• To meet legal obligations: corporate records, retention schedules, lawful process.
• To maintain and secure the website itself.

We do not use your information to build advertising profiles, and we do not send marketing communications without a separate request from you.

4. Confidentiality & Privilege

We process information because it is necessary to respond to your request, to perform a contract you have asked us to enter, and to comply with law. Two cautions matter here. First, information you send before an engagement exists is treated as confidential by our own practice rules — but no attorney-client privilege attaches until an attorney-client relationship is formed, and submitting information through this site does not form one. Second, where an engagement does create privileged or protected work product, we assert and preserve that protection as the rules of the relevant profession require.

If a matter involves documents that are sealed, privileged or legally restricted, tell the clerk before transmitting anything — we will route the exchange through the proper channel or decline what we may not hold.

5. How We Share Information

We do not sell personal information. We share it only in these circumstances:

• Service providers: our web host, email provider and document systems, each bound to use the data only to serve us.
• At your direction: filings with courts and recorders, service on parties, or correspondence with counsel you instruct us to engage.
• Legal compulsion: subpoenas, court orders and lawful process — disclosed only to the extent required, with notice to you where the law and the matter's posture allow it.
• Corporate transfer: if the Company were merged or sold, successor confidentiality obligations would attach; we would notify affected parties.

6. Retention

Website inquiries are kept for up to 24 months, then destroyed. Matter files are retained per the schedules set in each engagement and the rules governing the record type — court filings, recorded instruments and service returns follow their own statutory lives. Files scheduled for destruction are securely destroyed; backup media expires on the same cycle.

7. Security

The site is served over HTTPS. Matter documents live in access-controlled systems; physical files are kept in locked storage at the Canton office. Access is limited to the docket assigned to your matter. No system is impenetrable; our standing order is that a file someone doesn't need is a file they can't open.

8. Cookies & Analytics

This site does not run advertising networks, cross-site trackers or behavioral analytics. If basic functional cookies are present (for example, a load-balancer or security cookie set by the hosting platform), they expire quickly and carry no profile data. We may review aggregate, de-identified server statistics to keep the site healthy.

9. Your Rights and Choices

• You may request access to, correction of, or deletion of the personal information we hold about you by contacting emma.davis@townsolutio.shop.
• Deletion rights are limited where retention is required by law, court rule or engagement — we will tell you which rule applies rather than silently refuse.
• You may ask us to stop all non-essential communication at any time; matter-related correspondence continues while a file is open.
• Ohio and other U.S. state residents may have additional statutory rights; we honor verifiable requests under the law that applies to you.

10. Children's Privacy

This site and the Company's services are directed to adults, firms and institutions. We do not knowingly collect information from children under 13; if we learn such information has arrived, we delete it.

11. Contact & Changes to This Policy

Privacy questions, access requests and complaints come to the clerk's window:

• Email: emma.davis@townsolutio.shop
• Telephone: +1 (309) 869-8793
• Post: LTO CHI-TOWN SOLUTIONS LLC, 817 Park Ave SW Apt 1A, Canton, OH 44706, United States

We may revise this policy as the site or the law changes. The current version is always posted on this page with its effective date; material changes are announced on the homepage for 30 days before taking effect.